Refund policy

Last updated 27 September 2026

If the Kit isn't right for you, you get your money back. You have 30 days from purchase, and we won't ask why.

How to ask for a refund

Reply to your purchase receipt, or email support@twinhullhq.com with your order number, within 30 days of purchase. You can also request it directly from Paddle, our reseller and Merchant of Record, through the link in your receipt or at paddle.net.

What happens next

• We approve refunds requested within 30 days, normally within 2 business days.
• Paddle returns the full amount, including tax, to your original payment method. Banks typically take 5–10 business days to show it.
• Your license ends with the refund. Please delete your copy of the Kit.

After 30 days, refunds are at our discretion, for example if a download never worked.